If you think you’re not a good listener, you’re probably wrong.
Listening researcher Kevin Murphy asserted that in his book “Effective Listening: Hearing What People Say and Making It Work for You.”
Murphy questioned a sample of 20 top managers, “all business leaders whom I had known to be truly tuned to their employees’ needs and goals“.
“Are you a good listener?” was Murphy’s question. What was the result?
“More than 75 percent of the good listeners I surveyed answered no. Why? Because the better you listen, the more you learn about how little you know.”
So the good listeners were harder on themselves than the independent experts were. Unhappily, the opposite also is true. In general, studies show that most people think they’re good listeners – and most people are wrong.