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Thursday, April 18, 2013


The very idea of conflict is awful. It causes discomfort, sometimes pretty intense discomfort.

 If I give in to a contentious person, or back off because I don’t want to get into an argument, I feel like dirt afterward – the doormat syndrome. Anyone who witnessed the attack and defeat/retreat may well sympathize, but they often lose respect for me anyway.

Wednesday, April 3, 2013

The Second-Best Motivator

 Other than one’s own self, there is no workplace motivator more powerful than good management.

Good people love to work for good managers, and their work shows it. Not-so-good people may or may not go for good management, but it is their best hope of support for improvement.