“I didn’t have
time.”
Not true. I did
have time. I just spent it on something else.
During every
24-hour cycle, I have 1,440 minutes at my disposal. That is 86,400 seconds, and
I am doing something during every second of every minute of every hour. There’s
plenty of time. What am I doing with it?
Each action I
take during the 24 hours has a relationship to what I would like in my life. That
suggests a scale of importance for my activities.
When I spend some
thought on understanding and specifying those activities, I can establish
priorities for them – high priorities for the important ones, lower priorities
down the scale for the others.
The secret to
personal productivity is in how I establish and manage the priorities. When I
do it right, I plan my days to give the high priorities more time and
attention; lower priorities should take a back seat. And then, ideally, I stick
to the plan.
There were these six
guys, submarine diesel mechanics in the U.S. Navy. Their early careers had not involved writing, and that was
fine with them, because they weren’t very good at it. One of them misspelled the same word six different ways in the same document.
Now they needed to write. Fighting
vessels were periodically refitted at their naval shipyard, and the mechanics had
to write reports on their examination of the engines. I was a writing coach working with them.
The reports had to be clear, accurate and complete.
People’s lives depended on those engines.
The Navy mechanics’ problem differed only in degree
from that of many fully functioning, intelligent, articulate adults, including
project managers and team members. Many people don’t like to write. Many simply
avoid writing. Why?
There are various reasons. Sometimes it is the narrow
inflexibility of writing as compared to personal conversation. Sometimes it is
the one-way nature of the form, making true exchange clumsy and inadequate.
I once had a boss
– a general manager – who said, “I never put anything in writing.”
It was a point of
pride for him; he spoke in a tone that suggested we owed high respect to his
executive wisdom.
It also was an index
comment to his management philosophy. He was implying that real leaders get
things done only through in-person communication. If you were to succeed in
that workplace, the way to go would be your direct, personal contact with the
boss.
As a subordinate of his, I found it
disturbing.
In the abstract,
there is something to be said for his point of view. The written word can be rigidly
limiting, particularly when it is used to communicate directives and executive
opinion. Writing is a one-way medium, both in assertion and in response. It can easily be misunderstood.
In the world of
nuts-and-bolts management, there are other reasons why my old boss would avoid
putting anything in writing.