One of the most startling things about Project Management is
that it demands complete honesty and sensitive diplomacy – both at the same time,
and from the same person: The Project Manager.
This refers, of course, to Project Management properly
executed, not the inexact and ineffective performance we often see around us in
the name of our distinctive art/science.
First, the complete honesty part. What is the most common flaw
of damaged projects? Failure of clear understanding, agreement and
follow-through on the responsibilities of the various stakeholders. This
cripples projects. If they are to succeed, everyone involved must be clear on
what is expected, and on commitments as well as on intended payoffs.