At Home or in the Office

      The periodic eruption over working at home versus showing up at the office misses an important point. Does one of the alternatives help the person do a better job? 

     The home-vs-office argument is often seen as a contest between a boss who needs reassurance that work is actually being done and an employee who wants the option of sleeping in or goofing off. 

     Let's back off a bit and start over. What is the job, anyway? And what, therefore. is how it should be done? 

    Exploration of that side of the situation reveals how well the two parties grasp what the job is supposed to accomplish, and therefore what the worker bee should be doing to accomplish it. Miscommunication -- or lack of communication -- between the parties routinely muddies this vital issue. 

     In all my years as a manager I didn't realize the one element that clearly marks employee effectiveness, and therefore is the top marker for good management.     Results.

     If an employee regularly produces outcomes that meet requirements such as return on investment, organizational standards and teamwork expectations, that person is doing a good job. 

     When those outcomes can be achieved by workers scattered in various homes rather then sitting in a central office, the situation shines a light on the managers of those employees. 

     Have they organized the best possible structures and practices for maximum value in supporting the work of good employee? Does their managing behavior make best use of the employee' work through the structures and practices they have set up?

     In all my years as a management consultant, I sometimes wondered at the extent of incompetence I encountered in the ranks of management. 

     People often were promoted to management positions because of seniority or friendship or a superficial appearance of competence based on educational record. If you had earned a master's degree in business, you must know stuff.

You and Your Climate

     Are you concerned about climate change?

      . . . So am I.

     Have you done anything about it?

      . . . Neither have I. 

     My general attitude toward the concept of climate is that it would be best if there were no human race. There are maybe 8.5 billion of us humans running around the globe right now, every one of us using up oxygen and emitting pollutants with every breath. And all of us are breathing all the time. 

     And we billions of humans are burning fossil fuels every day in our cars, trucks, furnaces, etc. Little of this was happening a few hundred years ago, There were mostly trees contributing to cleaner air and other generally favorable stuff going on.

     Not so any more. Our situation is one bristling with ominous possibilities.

     We the people are so pervasive, and the climate is so enormous, that the situation is infinitely beyond the ability of any one of us -- or any hundred, thousand or million of us -- to do much about it.

     That is not to say we can't do anything about it. How many of us 8.5 billion people would it take to collectively control-reduce-eliminate fossil fuel combustion? What if we really, REALLY decided to change our recreation and transportation choices, our home heating systems and other pollution-generating activities? 

     The alternatives -- walking, bicycling, reducing, substituting -- are available now, and others could be developed if we put our minds to it.

     Individuals can make relatively minor lifestyle changes without much inconvenience. We have to have reasons to do so. and there are such reasons. The challenge is to make those reasons real and effective to enough people.

     As with all matters human, the initiation of individual change comes with dialogue. If we talk enough to each other about the benefits of a particular change, the avoidance of a particular developing disaster, habit change seems almost automatic.

     So the effective action is the individual decision to raise and share thoughts and information about the conditions and actions we can do something about. That action is well within the perimeter of possibility for the individual human being. If we talk about it, we'll do it.

     Let's give it a go. Pick a couple of occasions today to share and seek individual thoughts about what people are doing, and what they can do. about their personal envelopes of climate. And tell 'em what you think.

s

New Year, Old Story. Time for a Project Plan

      In mid-January of this year, I wrote this:

     Well, it's January, so let's get at our annual Personal Improvement routine. 

     We're halfway through the month, so the first phase of our New Year's Resolution process is history. That phase is the careful listing of our shiny good intentions. 

     For many of us, maybe most of us, the following phase is the rapid fade of it all. The new me may never materialize at all. Depressing.

     Today is June 4, and this is what I've got to say to myself: I told you so.

     

     

The Afternoon the President Was Shot

 On the afternoon of November 22, 1963, I was fill-in wire editor of the Elmira Star-Gazette, working with printers out in the composing room to assemble Page One of that day's paper. 

A copy boy who had been sneaking a peek at the AP wireless machines came running in: "The president has been shot!"

Three messages had been transmitted:

        DALLAS, Tex. AP -- Two priests who were with President Kennedy say he is          dead of bullet wounds.

       DALLAS, Tex. AP -- Two priests stepped out of Parkland Hospital's emergency       ward today and said President Kennedy died of his bullet wounds. Government       sources in Washington said that President Kennedy is dead.

     The priests came out of  the ward at approximately 1:37 p.m.

     The announcement by the priests brought audible sobs from a crowd of scores         of newsmen and other citizens crowded around the emergency ward entrance.

      Sen. Ralph Yarborough, talking only a few minutes before to newsmen,                    collapsed in sobs as he told of witnessing the slaying of the president. 

         DALLAS, Tex. AP -- President Kennedy died at 1 p.m. Friday from an                     assassin's bullet.

I saved the printout with the family archives, and years later my journalist-author daughter Maureen had it framed and gave it to me as a gift. The printout doesn't capture the horror of that day, but it triggers powerful memories.

Education(?) and Learning(!)

    Think back. What happened in your third-grade classroom on this date in May? What did you learn that day? 

     The day was maybe six hours long, but by now it is an undistinguishable fragment of your education career. You don't remember what was going on in that place on that day, because it almost certainly is buried in your great mass of schoolroom experience. 

     Overall, you probably sat in various classrooms for eight school years or so of elementary education and four years of high school. How can you know what all that sitting contributed to who you are today? 

     And then maybe you went to college, and perhaps grad school. What exactly did all those hours do for you? It may be easier to identify specific payoffs from certain grad courses and from skills training courses and workshops -- but even some of that wasn't of use to you, or has been forgotten. 

     On the other hand, how much of what you know or do was acquired in one-on-one conversation you had and demonstrations you watched? And trial and error? 

     And how much knowledge and understanding, however it came to you, was absorbed and integrated into your immense mental capacity, the great dynamic that drives the thousands of tumbling thoughts, reactions and decisions that create and determine the days of your life?

     It's useful to turn those memories and questions over in the mind as we witness -- or conduct -- considerations about education today and how we do it. 

     My Dad and I discussed the best purpose of education, specifically in terms of higher education, when I was preparing to go to Holy Cross, as he had done (Dad, Class of 1923; Jim, Class of 1958). We did not at all consider college to be skills training. It was to develop the mature person, the contributing citizen.

     Occasionally, I have wondered over the years if that concept was too grand and somewhat empty, maybe too vague. Well, maybe not. Read on. 

     My daughter Maureen extended the Milliken-HC line with her 1983 English Lit degree, and likewise became a newspaper editor. A few years ago, she was quoted thusly in a Holy Cross magazine article:

            My father did a lot of hiring during his newspaper career and always said that a good liberal arts education, combined with newspaper experience,  was      preferable to a journalism degree. 

         To that end, I believe I got a fantastic education - not only the subject matter, but the Jesuit emphasis on analysis and thinking, questioning and delving deeper. I see so many people in this business who just don't know how to think, how to question. You'd think in journalism it would be second nature, but with a lot of people it doesn't even occur to them. 

         On top of that, I find a lot of people have very limited world views, very limited knowledge of history and the world around them, and don't even have the smarts to realize they need to know more  or the ability or curiosity to find it out.

     In terms of newswriting, interviewing, deadline-meeting and other technical skills special to newspapering, Maureen picked them up easily, as I did and as I presume my Dad did, on the job. How? Using those superior skills, the ones she articulated so well. 

     I'm convinced that no particular day of school, or moment in class or conversation, was determinative in the development of my accumulated abilities to think, learn and communicate. I'm equally sure that the overall progress, the direction, the specific judgments were rooted in those long-ago exchanges with Dad. Plus the recent insights from my daughter.

     Thanks, Dad. Thanks, Mo.

        

     

 

                        Looking at Katahdin on the way to Baxter State Park, Maine

Reassessing Employee Dismissals

     It's sort of a downside of retirement, this gradual dawning of the truth. It happens when, freed of the consuming confines of worklife, you have the time and leisure to actually think. It can be hazardous to your contentment. 

     Example: As a manager, I fired very few people, but maybe I shouldn't have fired any. 

     I faintly recall the tight, combative feeling that develops when that final straw drops like a lead pipe, and you unholster the ultimate management weapon. I hated that feeling. I never hated the person I was rejecting/ejecting, though. I felt I was reluctantly administering just desserts. 

     Now, from the purgatory sanctuary of an easy chair, the retiree can shake the dust from such memories and honestly assess the garment itself -- the underlying relationships. No question those particular relationships were not good, and I identified the precipitating causes at the other end of them. But how about looking at how the situations developed?

     Two of the histories occupy my attention today.

     The first is that of a headstrong young man who had flatly, and repeatedly, rejected suggestions and admonishments. His direct supervisor came to me with a demand that he be fired. He had been quite offensive and the supervisor was really angry. 

     Then, as the three of us sat down, he pulled out a note he had worked out for himself about how he was promising to change his ways. I shoved that aside and proceeded with the dismissal. I thereby may have missed an opportunity to help that young man mature a bit, and to deepen my own skill set. Maybe we could have worked from the new start he was offering..

     That same supervisor later created a growth opportunity for me in a related circumstance. She gradually developed a rebellion against management restraint. There was a confrontation, then a follow-up session at which I conditioned her continued employment on an explicit understanding of the management order. In short, it must be made clear that she worked for me. She couldn't accept that and walked out. 

     In effect, the event resulted in a more constructive tone in the office. Sloppy, unintended and overdue, but for the better.

     I made my "him-or-me" demand of my own boss in a later conflict with an incompetent,  bullheaded colleague, -- and got the offending guy fired. 

     The final decades of my career were devoted to project management consulting,. I realize now that in that role I was handing out more advice about navigating personalities and relationships than about network diagrams and risk management. 

   Nowadays completely on the outside looking in, reading the histories and thoughts of other people from other workplaces, it's still a learning experience. 

     Learning what?

     I find myself reverting to a fundamental view of management: As a manager, I was responsible. How did I conduct my part in the initiation of each individual relationship? Did I thoroughly examine, thoughtfully consider and wisely manage the beginning and the various events and moments along the way?

     As the most responsible party, what did I do or fail to do as my various relationships grew? Did I lead, advise, instruct, initiate, respond, support, critique effectively? Did I learn what I needed to know in order to conduct each activity and invest in it appropriately?

Doing such an assessment in these silent moments of maturity is a long process, maybe an open-ended one. It can be  uncomfortable. Sometimes there's a shocking flash of enlightenment, delightful or horrifying.     

     As it continues, you get to know yourself. Work at it. There are many roads to this journey, and some of them can end in deep satisfaction.